When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said 'I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap'. When I returned, they provided me with a second floor room.

I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I should have walked out again at this point - but I didn't. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. I should have walked out when I first arrived - the mats were filthy at the front door. They do not tell you that on their website. Then you have a long walk into the actual casino. Not connected to the casino - you have to walk across a parking lot, down a sidewalk, across the casino parking lot and into the Hollywood Casino.

Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. At the Route 66 Speedway, which is the adjacent track to the Chicago Speedway, you can get behind the wheel yourself and even drive your own NASCAR!ĭirty, old run down hotel. In addition to watching a race, you can also visit the adjacent Champions Park which is filled with live entertainment, interactive exhibits, and a special zone for children to enjoy. The facility has the claim to fame of being the largest sporting venue in Illinois and has seen a range of high profile events held here, such as the NASCAR Sprint Cup. Hollywood Casino Joliet Hotel & RV Park offers complimentary hot breakfast daily and free Wi-Fi.Īnyone who feels the need for speed when they are in Joliet should think about heading down to the Chicago Speedway and Route 66 Speedway. The hotel offers 100 premier hotel rooms and 80 spacious RV sites, and the hotel is only footsteps away from excitement of the casino and incredible dining. If you want to treat the family to being treated like a star, take them to the Hollywood Casino Joliet Hotel & RV Park, located directly across from Hollywood Casino, off the historic Route 66 and surrounded by scenic nature.

Hollywood casino joliet